Cancellation and Refunds Policy

Last Updated: 4-10-2024

At dotcombubble (dotbubble.xyz), we strive to provide a seamless shopping experience. However, we understand that situations may arise where you may need to cancel an order or request a refund. The following outlines our policies regarding cancellations and refunds.

1. Order Cancellation

• Once an order is placed, it can be cancelled within 24 hours of placing it. If you wish to cancel your order, please contact us immediately via Instagram at @dtcmbbl_ or via email at dotcombubbleco@gmail.com.
• Orders cannot be cancelled after they have been processed and shipped.
• If we suspect fraud or an unauthorized transaction, we reserve the right to cancel the order without notice.

2. Refund Policy

• If you have received a defective or damaged product, you may request a refund. Please contact us within 6 days of receiving your order, and provide evidence of the issue (photographs or videos of the defective item).
• Products must be unused, with all original tags and packaging intact to be eligible for a refund.
• We do not offer refunds for any product that has been used, altered, or is not in its original condition.
• Refunds will be credited back to your original method of payment within 7-10 business days after we receive and inspect the returned product.

3. Return Process

• To initiate a return, please contact us at dotcombubbleco@gmail.com or through Instagram at @dtcmbbl_ within 6 days of receiving the product.
• Upon approval of your return request, we will provide instructions on how to send the product back to us.
• Please note that you will be responsible for covering the shipping costs associated with returning the product unless the item was received in a defective or damaged condition.

4. Non-Refundable Products

The following products are not eligible for refunds:

• Items that have been used, worn, or washed.
• Items without original tags or packaging.
• Customized products that were made according to your specifications.

5. Refund Status

After we receive your returned item, we will inspect it and notify you about the status of your refund. If the refund is approved, we will process the refund to your original payment method. It may take 7-10 business days for the refund to reflect in your account depending on your payment provider.

6. Changes to the Cancellation and Refunds Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy regularly to stay informed about our latest terms.

7. Contact Information

If you have any questions about our Cancellation and Refunds Policy, please contact us:

DOTCOMBUBBLE
Indore, Madhya Pradesh, India
Email: dotcombubbleco@gmail.com
Instagram: @dtcmbbl_